Hiring, Personnel Management, and Organizational Culture

In this workshop, you will learn:

• How to deliver on “great customer service” by emphasizing “great employee service”
• How to attract, develop, and retain a top-quality team
• How to set (and if needed, how to shift) your organization’s perception and culture
• The long-term impact of poor personnel decisions on your business’s profits and longevity
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The instructor, Shawn Palmer is an SBDC Certified Business Advisor with OneRedmond and OneEastside in Redmond, Washington. Shawn combines strong analytics with creative problem-solving; skills honed as a decorated Naval officer. He operated his own financial advising firm for nearly 20 years and earned his Bachelors Degree in Business Administration (Finance) from Central Washington University (2001) and Masters Degree in Management and Leadership from WGU (2020).